Nordstrom

Author: B. Galindo Nordstrom: A Culture for the Customer Nordstrom was first founded as a small company in the year 1901 by keister W. Nordstrom & Carl Wallin. As Nordstrom progressed the company was passed down through generations. It was actually authoritative to the company that it remain a family establishment. With a philosophical system to allege the customer “the best possible service, selection, quality and value,” (Nordstrom, 2009) they essential a culture that focused on a family environs and clash the customers every need. Nordstrom’s values & philosophy stand live on easily cognise. They provide an extreme furiousness on customer contentment. Employees ar known to go well out of their counsel to provide the best possible service, and they atomic number 18 acknowledge for their “ rattling(a) acts.” (Eastside Entrepreneurs, 2009) It is Nordstrom’s belief that their employees ar like family and that they shou ld be recognized and supported as family. Employees have been known to employment afterward hours in order to wait for customers, they are known for do home deliveries and even making restaurant reservations for those customers climax in from out of town. Nordstrom is so focused on customer satisfaction that urban falsehoods have become common.

One legend states that after Nordstrom had acquired a new store from Northern technical Company, a customer who did non know that the company changed, brought a gage of tires to exchange. Nordstrom decided to make the exchange even though they did not sell tires, because they believed that it was not the customer’s fault that they did not know the company changed. (Wikipedi! a, n.d.) Communications play a powerful role in their organizational culture. There is a reflection “each one teach one” (The Great maneuver to Work Institute, 2009) that Nordstrom emphasizes. They believe that each employee is a mentor and that the experiences and the examples of employees are better than any training...If you want to get a salutary essay, order it on our website: OrderEssay.net

If you want to get a full information about our service, visit our page: write my essay